Dynamic entry-level Data and AI professional with a strong foundation in data analysis, machine learning, and AI applications, complemented by practical experience in banking operations and AI data annotation. Eager to leverage analytical thinking, attention to detail, and a deep understanding of fintech environments to develop innovative data-driven solutions. Proven ability to enhance customer satisfaction, streamline operations, and contribute to impactful AI projects, particularly within the financial sector.
Customer Service Officer
Ajah, Lagos, Nigeria
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Summary
Currently serving as a Customer Service Officer at Taj Bank Ajah, I deliver exceptional support and streamline operations to enhance customer satisfaction and retention.
Highlights
Proactively resolved diverse customer inquiries and complaints, ensuring a positive banking experience and maintaining high satisfaction.
Facilitated client understanding and access to financial products and services, directly contributing to improved customer satisfaction and retention.
Efficiently processed account transactions, loan applications, and service requests, ensuring 100% compliance with banking policies and regulatory standards.
Collaborated effectively with team members to streamline service operations and consistently meet daily customer service targets.
Teller
Lekki, Lagos, Nigeria
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Summary
As a Teller at Taj Bank Lekki, I managed daily financial transactions and reconciled accounts with precision, enhancing branch efficiency and customer trust.
Highlights
Accurately processed daily cash deposits, withdrawals, transfers, and cheque transactions, maintaining high efficiency and precision.
Reconciled accounts and balanced cash drawers daily, ensuring zero discrepancies and full compliance with audit requirements.
Delivered professional front-line customer service, significantly reducing wait times and improving overall branch efficiency.
Educated customers on banking procedures and available services, fostering increased customer awareness and trust.
Language Data Annotator (Contract)
Awarri, Lagos, Nigeria
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Summary
As a Contract Language Data Annotator at Awarri, I translated and annotated linguistic data for multilingual LLM development, ensuring high data quality for AI training.
Highlights
Translated English text into multiple native Nigerian languages, facilitating the development of multilingual Large Language Models (LLMs).
Labeled and annotated diverse text/audio data following strict linguistic and project guidelines for speech-based AI training.
Cleaned, verified, and corrected extensive datasets, achieving high accuracy and consistency for AI model development.
Collaborated with the team to identify and resolve annotation issues, enhancing data quality and consistently meeting daily dataset delivery targets.
Customer Representative/ Refund Clerk
Enugu, Enugu State, Nigeria
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Summary
As a Customer Representative/Refund Clerk at Federal Mortgage Bank of Nigeria, I managed mortgage applications, resolved inquiries, and processed refunds, enhancing client satisfaction by 60%.
Highlights
Assisted clients with mortgage applications, ensuring 100% accuracy and completeness of all documentation.
Analyzed and resolved customer inquiries and complaints, improving client satisfaction by 60% through effective communication.
Managed accurate refund processing and associated paperwork, ensuring correct amounts and full compliance with internal policies.
Prepared critical National Housing Fund documents monthly, consistently meeting 90% of deadlines and supporting auditing processes.
Contributed to the data department by accurately entering customer details, enhancing database integrity and operational efficiency.
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Postgraduate Diploma
Business Administration
Grade: In view
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Higher National Diploma
Mass Communication
Grade: Upper Credit
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Ordinary National Diploma
Mass Communication
Grade: Lower Credit
Issued By
Deep Tech Ready
Issued By
ALX
Issued By
3MTT
Issued By
Nigeria Institution of Management (NIM)
Power BI, Python, SQL (basic), Data cleaning, Data preprocessing, Exploratory Data Analysis (EDA), AI & Machine Learning, Microsoft Office Suite, Google Workspace, Remote tools.
Customer Service, Banking Operation, Banking & Fintech Data Handling, Compliance-Aware Data Handling, Data Analysis, Reporting & Understanding of ETL Concepts, Data Documentation & Compliance.
Communication, Interpersonal Skills, Attention to Detail, Problem-Solving, Time Management, Critical Thinking, Adaptability, Willingness to learn, Team Collaboration, Ethical Data Handling.
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Summary
Designing an AI chatbot to help new and existing bank employees learn faster and understand their roles better, exploring the use of NLP to interpret user questions and provide relevant responses. This project is focused on improving onboarding efficiency and continuous learning within the banking sector.